Returns and Exchanges Policy

If you buy as an individual consumer, you have a 14-calendar-day right of withdrawal from receipt of the product, without having to justify your decision or incur any penalty (art. 102 TRLGDCU).

Exception — custom products. The right of withdrawal does not apply to products manufactured to order or to the customer's specifications (art. 103 TRLGDCU). This includes most of our catalog (sensors, heating elements and other components manufactured or configured to your request), which are excluded from withdrawal.

Refund. When withdrawal applies, we will refund the amount within 14 calendar days from notification of your decision. We may withhold the refund until we have received the product or until you provide proof of its shipment, whichever occurs first.

Return costs. The direct costs of the return are borne by the buyer, unless otherwise indicated.

In sales between companies or to professionals, the right of withdrawal does not apply: it is a right granted by law only to individual consumers.

Any return or exchange in B2B purchases is not a right and will be assessed individually, according to the condition of the material and the circumstances of each case. If you need to return or exchange an item, please contact our team and we will look for the best solution.

Full return

• Send us the order carriage-paid to our address: C/ Marina 127–131 Bajos, 08013 Barcelona. The items must arrive unused and in the same condition in which they were shipped, together with a copy of the delivery note or invoice for the order.
• Once we have received the material and checked that it is in good condition, we will refund the amount of the items purchased.
• Shipping costs, return costs and any other cost or service related to the order — such as transfer fees or other services — cannot be refunded.

Partial return

• Follow the same procedure and indicate on the delivery note or invoice which parts you are returning and whose amount is to be refunded.
• Materials that have already been used cannot be returned.

Items may be exchanged provided that the following requirements are met:

• Material in perfect condition.
• Carriage at the customer's expense, both for the return and for the shipment of the replacement parts.
• The amount of the return is offset against that of the replacement parts; only the difference, if any, is refunded or charged.
• Once we confirm that we have the exchange product in stock, the procedure is the same as described in the previous point.

All credits or refunds are made using the same payment method used for the purchase (bank transfer, PayPal, credit card, etc.). In the event of a refund, only the value of the goods is returned.

You can place your order through our website or by contacting us directly. You will receive your invoice by post; if you prefer, you can ask for the invoice to be sent by email.